Refund policy
🔁 Returns & Refund Policy – Flor de Moda
Returns Eligibility
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, in the same condition in which it was received
It must include original tags and be in its original packaging
A receipt or proof of purchase is required
How to Request a Return
To initiate a return, please contact us at:
Email: tiendaflordemoda@gmail.com
Returns must be sent to the following address only after approval:
Avenida Montes Herminios 45
3530-116 Mangualde
Portugal
If your return is approved, we will provide clear instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and provide a solution, such as a replacement or refund, in accordance with consumer protection laws.
Non-Returnable Items
The following items are not eligible for return:
Perishable goods (e.g. food, flowers, plants)
Custom or personalized products
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you are unsure whether an item is eligible, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
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Return the original product (subject to approval)
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Place a new order separately once the return is accepted
European Union 14-Day Right of Withdrawal
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 calendar days, without providing any reason.
Returned items must meet the same conditions described above:
Unused
Original packaging
Tags attached
Proof of purchase included
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.
If approved:
The refund will be issued to your original payment method
Processing time: up to 10 business days
Please note that banks or credit card providers may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
Business Contact Information
Store name: Flor de Moda
Operating country: Portugal
Customer support email: tiendaflordemoda@gmail.com