Legal notice

📝 Terms and Conditions of Use

1. Acceptance of Terms

By accessing and using the Flor de Moda online store (hereinafter, the “Store”), you agree to these Terms and Conditions. If you do not agree with them, please do not use the Store.

2. Products and Prices

All products offered are subject to availability. Prices may change at any time.
We reserve the right to correct errors, update product information, and modify prices when necessary.

3. Orders and Payments

A purchase contract is considered completed once payment has been successfully confirmed.

Available payment methods are clearly displayed during the checkout process before the order is finalized.

4. Shipping and Delivery

Orders are shipped within the timeframes indicated, subject to product availability.

Shipping costs and delivery times are clearly shown before order confirmation or detailed in our Shipping Policy, available here:
https://www.flordemoda.com/policies/shipping-policy

5. Returns and Refunds

In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order.

To exercise this right, you must notify us in writing and return the product in perfect condition, unused, and in its original packaging, as detailed in our Returns Policy.

6. Liability

The Store is not responsible for:

Delivery delays caused by third-party courier services

Damage resulting from improper use of the product after delivery

This does not affect your statutory consumer rights.

7. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time.
Any changes will take effect upon publication on the website.

🔐 Privacy Policy

In accordance with the General Data Protection Regulation (GDPR):

1. Data Collection

We collect personal data such as name, address, email, phone number, and order history for the purposes of:

Processing orders and payments

Managing shipping and delivery

Sending promotional communications (only with your consent)

Improving our services and customer experience

2. Legal Basis for Processing

Your data is processed based on:

Performance of a purchase contract

Compliance with legal and tax obligations

Your explicit consent, where required

3. Data Recipients

We share your data only with shipping carriers and service providers necessary to process and deliver your order.

We do not sell or transfer personal data to third parties for commercial purposes.

4. Your Rights

You have the right to request:

Access to your data

Rectification or deletion

Restriction of processing

Data portability

To exercise these rights, please contact us directly.

5. Data Security

We apply appropriate technical and organizational security measures to protect your personal data, including SSL encryption certificates.

6. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes described or to comply with applicable legal requirements.

🍪 Cookie Policy

1. Use of Cookies

We use:

Essential cookies required for the proper functioning of the website

Analytics and marketing cookies (such as Google Analytics or Facebook Pixel), only with your consent

2. Consent and Management

Upon your first visit, we request your consent for non-essential cookies.

You may accept, reject, or modify your preferences at any time through our cookie banner or settings.

Access to the website is not conditioned on accepting cookies.

3. Types of Cookies

Essential cookies: Required for basic site functionality

Analytics cookies: Used for statistics and performance improvement

Marketing cookies: Used for advertising and marketing campaigns

4. Cookie Control

You can manage cookie preferences via our banner or through your browser settings at any time.