🚚 Shipping Policy – Flor de Moda

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your shipment.

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Shipping Destinations, Delivery Times, and Costs

Mainland Portugal and Spain (Peninsula)

Estimated delivery time: 3–9 business days

Shipping cost: Free shipping on orders over €50

Azores and Madeira Islands

Estimated delivery time: 4–15 business days, depending on the destination

Shipping costs are calculated at checkout

European Union (Mainland Countries)

Estimated delivery time: 3–8 business days

Free shipping within the EU on orders over €50

Delivery times are estimates and may vary due to external factors such as carrier delays, customs procedures, or peak seasons.

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Shipping Outside the European Union

Our business primarily operates within the European Union.

If shipping outside the EU is available:

Customs duties, import taxes, and VAT are the responsibility of the customer

These charges are determined by local authorities and are not included in the product price or shipping cost

Estimated delivery time: 3–10 business days (may vary by destination)

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Delivery Responsibility and Customer Rights

Orders will be delivered within a maximum of 30 days, unless otherwise agreed.
If this timeframe is exceeded, you have the right to cancel the order and receive a full refund.

We are responsible for the product until it is delivered, including any loss or damage during transportation, in accordance with EU consumer protection laws.

Customers within the EU have the right to withdraw from the purchase within 14 calendar days of receiving the order, provided the product is returned in the same condition in which it was received.

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Delays, Damages, or Lost Shipments

If your order is delayed, damaged, or lost, please contact our customer support team as soon as possible so we can assist you and coordinate with the shipping carrier.

Contact details:

Email: tiendaflordemoda@gmail.com

Phone / WhatsApp: +351 935 655 520

If your order is not delivered within the estimated timeframe, you may request:

An extended delivery period, or

Order cancellation and a full refund, if the delivery is not completed

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Business Information

Store name: Flor de Moda
Country of operation: Portugal
Shipping origin: Portugal